Ambar

Contact center

Contact centers have provided and still provide highly valuable support to commercial efforts, as well as great cost reductions. Currently they allow us to:

• Manage all your contacts from a single communications platform (chat, video, email, phone ...).
• Agent activity reports.
• Consolidated reports for different activities.
• Different levels of services or skills for each agent.
• Distributed contact centers or remote agents.
• Tool for cost savings and centralized management
• Campaign, incident management...
• Auto-dialing systems which allow to manage outgoing call campaigns.
• Self-service systems in multiple languages.
• Application integration.
• Conversation recording.
• Specific systems for customer service.
• Sizing and human resources planning.